The validity of warranty will become effective once the production of relative order has been completed, the validity period will be 5 years for all of our products. To ensure that the parts can be replaced in time in case of incident and breakdown, we will provide 2% of free spare parts or accessories each shipment.
If there is any defect or quality issue that is not caused by the buyer or any artificial factor during the valid period of warranty, the buyer would provide our staff in charge of customer service with the relative information, which includes order number, live photos and descriptions about the defects and damages.
We will follow up on the case in time once the evidences provided by the buyers are detailed enough. Some technical analysis & survey will be done, If the cabinets don’t be operated properly due to that our critical components are wrongly matched, or the case or part distorting occurs due to our incorrect operation during processing, we shall replace the defective units with new ones. The spare parts for replacement and compensation would be delivered to the buyer on our cost.
We always pay attention to every customer’s remark and feedback, which are the driving force behind improving the quality of our products and services. We don’t consider our compensation as a loss but rather valuable experience that will give us new ideas for making products with higher levels of craftsmanship in order pursue perfection through creative innovation! We understand how fast this industry changes over time; however you can be sure AIS LIVING FURNITURE has taken steps towards ensuring its furniture remains up-to date despite any trends or innovations introduced by competitors.
